Shipping & Returns

Usually Ships within 24 Hours or Faster!

Most orders ship same day, however you may expect that your order will go out within 24 hours of placement. Please allow 1 day for handling, however orders purchased in the morning or before 2pm CST may go out immediately.

All orders are professionally packed in a food-handler certified facility and items are guaranteed to be fresh and free from contaminants.

International Duties & Taxes: You may be subject to import duties and taxes, which are levied once a shipment reaches your country, in addition to the actual shipping cost. Additional charges for customs clearance must be borne by you, as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, you should always contact your local customs office for any further information.

Processing time is for business days: Mon-Fri excluding holidays and weekends.

Please read the Return Policy below, then if you decide to return your item(s) you may do so automatically by following the instructions via this link to our customer return portal: Auto-Returns

Company Return & Exchange Policy:

Should your situations conform to a positive condition for authorization to return/exchange, we will be happy to assist with your request. If an error was done on our part, we will be happy to offer a product return/exchange and refund, regardless of the policy statement below.

Only items pre-approved by us, for return and/or exchange, will be accepted and credited when returned.

Only items that are un-opened and unused will be considered for return and/or exchange. Item MUST arrive to us in good, resalable condition or credit and/or exchange will NOT be allowed.

Some Nutritional Supplements, that may be subject to deterioration, due to repeated exposure to extreme temperatures, during time in transport, may NOT be allowed to be returned and/or exchanged.

Returns will only be accepted for unopened packages still with original seal and must be completely unused and non-tampered with. Returns bear a 20% restocking fee, which will be deducted from the refund amount within 30 days of purchase, plus the original cost of shipping will also be deducted from the refund total due to the Free Shipping Promotion.

If you have an account with us, your loyalty with be rewarded. Many times, we offer a store credit to cover the restocking fee on returned items for our regular customers. This is a case by case basis, however we do whatever we can to make our loyal customers happy The restocking fee covers our cost of labor incurred in preparation of your order, packaging materials, processing the return, receiving the return, adding the item back into accounting inventory and then restocking the product on the shelf).

Proper packaging and return shipping charges are the sole responsibility of the returning party. We do NOT pay for, nor do we offer credit for, the outbound shipping and/or return shipping charges.

NOTE: According to the FDA, nutritional supplements and/or dietary aids can NOT offer guaranteed results or any degree of performance. To do so, would classify the natural substance as a drug and would therefore, require a physicians prescription and controlled dispensing. The purchaser and/or consumer accepts full responsibility to follow suggested use and/or to modify use to obtain desired results, with the understanding that every individual has a varying capacity or potential of success and/or failure from the consumption of natural supplementation. There are far too many variables in the health, diet and lifestyle of individuals, which would preclude the ability to guarantee the effectiveness of any natural supplement. We do not offer drugs, nor do we provide any guarantee of performance and/or results from any Nutritional/Dietary product that we offer for sale.

If you wish to request a return and/or exchange approval for an item, please call: 830-990-4422

Upon receipt of your authorized returned product, in our facility, we will complete the request.

Although, we try to process and ship all orders, received by 2 pm CST, on the same day that they are received, we reserve the right, regardless of ship speed, to have a 1-2 day processing time. Our orders are hand-packed with care and not simply taken off a shelf, hence the need for a processing time. Typical processing times during busy periods (holidays, super sales, etc.) may require 2-3 business days.

Expedited Orders (UPS Next Day, 3 Day, 2 Day, FedEx Overnight, USPS Express, etc.):

We try our hardest to move expedited orders to the front of the line. However, we cannot guarantee this will occur. The 1-2 day processing time still applies.

Free Shipping:

Free Shipping is for MOST orders and ONLY applies to orders within the Continental USA. The shipping speed is USPS First Class, Economy or Ground.

In the event of a product return that is not the fault of Biogenic Foods LLC dba Biogenic Foods, the shipping costs will be calculated and deducted from the refund.

Any back-ordered item(s) in your purchase will be shipped to you separately when they become available and at no additional cost to the buyer.

International Shipping:

At this time, all international orders are shipped via USPS and take approximately 7-10 days for delivery (unless your address qualifies for other USPS shipping options or expedited shipping is selected and paid for at the time of order or before the shipment goes out).

IMPORTANT: Should a customer select the Least Expensive delivery option, USPS First Class Mail International, USPS does NOT offer any tracking information and the package could be delayed by that Country’s Customs Office for up to 40 Days. USPS will NOT consider the package lost, until the expiration of 40 days. USPS only tracks such packages to the bordering US state that the package departs from. There is NO insurance or protection for the loss or non-delivery of the package to the customer, should the customer select this form of delivery. There is NOTHING that Biogenic Foods LLC dba Biogenic Foods OR USPS can do to assist the customer, once the package has left the USA. Even though, we have experienced a 95% success rate for completed delivery, there is still a 5% risk of package loss therefore, we Do Not recommend using this method of delivery, unless the customer is willing to assume ALL risks of product and payment loss!

Rates vary based on total weight and its final destination. Pricing does not include duties, insurance costs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by the local Customs office.

We will notify you of any complications with your credit card.

BiogenicFoods.com strictly follows all national and international regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad.

Rates vary based on total weight and its final destination.

**Pricing does not include duties, insurance costs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by the local Customs office.**

Biogenic Foods LLC dba Biogenic Foods strictly follows all national and international regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad.

Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can't be delivered due to an address error, or orders seized by Customs.

Shipping Cut Off Time:

Our cut off time to ship items is 2pm CST. Any order that is placed after 2pm that day will require 1-2 business days starting on the NEXT day. For example; If you place your order on Monday at 12:01pm, it may require processing on Tuesday and Wednesday before it ships.

We aim to ship orders as quickly as possible. Often times we ship your item the very same day. So, why the policy? We want to make sure that we do not create a false expectation to our valued clients. We appreciate your business and look forward to serving you in the best possible way.

Additional Shipping Details:

Orders to PO Boxes, APO/FPO/DPO are sent via USPS only.

Any order that is abandoned or missed delivery will incur a 20% Restocking Fee and the deduction of the Original Shipping Fee, from the credit issued, if returned to our warehouse.

Return Policy:

We are dedicated to offering you the best value and service. Due to the nature of natural products, items may not be eligible for a return due to subjective customer experiences (ie. Didn't like the taste, color, smell). In addition, open products cannot be returned as these items are considered food sources and we cannot resell. Only unopened items can be returned. If you are unsure of a purchase, please contact us prior to your purchase, to discuss your concerns. Food items cannot be returned once opened.

Return Period:

All customers have 30 days from receiving the product to bring up any dispute and request a return authorization.

Return fees:

If an item is returned due to a customer error or if the order is unclaimed (missed delivery attempts), then the customer is responsible for return shipping charges and a 20% Restocking Fee and the deduction of the original shipping cost, if not pre-paid by the customer.

If an item is being returned due to a Biogenic Foods LLC dba Biogenic Foods error, the customer need only return the product for a full refund or an exchange without penalty.

All returns must be pre-authorized. Any return that arrives to Biogenic Foods LLC dba Biogenic Foods, without pre-written authorization will be considered an abandoned order and no refund will be issued.

Additional Shipping Details:

Orders to PO. Boxes, APO/FPO/DPO are sent via USPS only.

We will notify you of any complications with your credit card.

Biogenic Foods LLC dba Biogenic Foods cares about the environment and will package together, in 1 package, all items within an order, unless specified by and the additional shipping cost is paid for by the customer. This is in order, to reduce shipping charges and reduce packaging waste.

Back-Ordered Items:

All in-stock products generally ship within 24-48 hours of the order being placed. When available, the back-ordered item(s) will ship. Domestic backordered items are usually shipped within 3-7 business days.

Back-Ordered Items (International):

Any backorder item will delay your international delivery unless you contact Biogenic Foods LLC dba Biogenic Foods at 1-830-990-4422. Your order will be automatically shipped when all the products are available.

If You do not wish to be subject to the terms and conditions of this Agreement, please do not submit Your order. All sales of Products are final.

WARRANTY & LIMITATION OF LIABILITY: BIOGENIC FOODS LLC DBA BIOGENIC FOODS, WARRANTS THAT THIS PRODUCT WILL BE MERCHANTABLE AND FREE FROM MATERIAL DEFECTS. BIOGENIC FOODS LLC MAKES NO OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT THAT THIS PRODUCT IS FOUND TO BE DEFECTIVE, BIOGENIC FOODS LLC’S SOLE RESPONSIBILITY SHALL BE TO EITHER REFUND THE PURCHASE PRICE FOR THE PRODUCT OR REPLACE IT WITH A PRODUCT FREE OF DEFECTS, AT BIOGENIC FOODS LLC’S OPTION. BIOGENIC FOODS LLC SHALL NOT BE RESPONSIBLE FOR ANY DAMAGE RESULTING FROM THE IMPROPER USE OF THIS PRODUCT, BIOGENIC FOODS LLC SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY OR INCIDENTAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR BUSINESS OPPORTUNITIES.